Frequently Asked Questions
Everything you need to know about shopping with Astr.
What is the standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return policy?
We accept returns on all unworn items with original tags attached within 30 days of delivery. Please note that sale items are final sale and cannot be returned.
How do I determine my size?
Detailed size guides are available on every product page. If you are between sizes, we recommend sizing up for a more relaxed fit or checking our 'Fit Notes' section for specific garment measurements.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. You can cancel or modify your order within 60 minutes of placement by contacting our support team.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.
How should I care for my Astr garments?
To maintain the quality of your pieces, we recommend following the care label instructions. Most of our delicate fabrics require hand washing in cold water or professional dry cleaning.